FAQ

CUSTOMER SERVICE

CAN I GET IN TOUCH WITH A LIVE HUMAN BEING AT WWW.BRUCAJEYEWEAR.COM?

Yes, you can! Please click on this Brucajeyewear@gmail.comor the one located at the bottom- of this website to contact us via email or call our Customer Service Department at (914)-222-3405 weekdays between the hours of 9AM – 5PM Eastern Time and we’ll be glad to assist you.

FORMS OF PAYMENT

HOW DO I PAY FOR MY PURCHASES AT WWW.BRUCAJEYEWEAR.COM?

For U.S. orders www.Brucajeyewear.com currently accepts Visa, Master Card, American Express, Discover, Apple Pay and Google Pay. At this time, we are not accepting international orders for Brucaj Eyewear

CHANGING/CANCELLING ORDERS

CAN I CHANGE OR CANCEL PART/ALL OF MY ORDER?

If you would like to change or cancel your order after submission, then please contact our Customer Service Department immediately at Product@brucajeyewear.com. Please Note: we process your orders as quickly as possible and cannot modify/cancel orders after they’ve been packed for shipment.

HOW MUCH IS SHIPPING?

We are pleased to offer complimentary shipping for U.S. orders that total $200 or more. Otherwise, you will be responsible for shipping charges based on your location to which the order is being shipped to.

DOES BRUCAJEYEWEAR.COM SELL OR SHIP OUTSIDE THE U.S.?

No, we are currently not selling internationally

WHEN WILL MY ORDER SHIP?

We endeavor to ship all orders within 72 hours of receipt. After we invoice your order and pack your item(s) for shipping, you’ll receive a shipping confirmation email containing a tracking number that you can use to track your order.

INVENTORY

IS MY ITEM IN STOCK?

We work hard to keep our online product inventory current. Please visit Brucajeyewear.com frequently because we add product as it becomes available. If you select an item that is not immediately available for purchase, then you will see a message informing you that the particular style, color and/or size is not currently available and asking that you please make another selection.

PRICING & BILLING

DOES BRUCAJEYEWEAR.COM CHARGE SALES TAX?

Yes, if required by applicable law, we charge sales tax in the state to which the order is shipped.

HOW SOON AFTER PLACING AN ORDER WILL MY CREDIT CARD BE CHARGED?

Your card will be billed immediately after placing your order.

HOW CAN I GET ADDITIONAL INFORMATION REGARDING THE AMOUNT I WAS CHARGED?

If you created a Brucajeyewear.com user account at or prior to the time of purchase, then please log on to your www.Brucajeyewear.com account or contact our Customer Service Department via email at infobrucajeyewear.com or telephone (914)-222-3405 weekdays between the hours of 9AM – 5PM Eastern Time for further assistance.

HOW LONG AFTER BRUCAJEYEWEAR ACCEPTS MY PRODUCT RETURN WILL I RECEIVE A CREDIT TO MY CREDIT CARD ACCOUNT?

Time periods can vary, but credits typically appear within approximately 7-10 business days from the day we accept your product for return. If you confirm that your item(s) returned to Warranty@Brucajeyewear.com was accepted for refund and you have specific questions about when the refund will be reflected on your credit card statement, then please contact your credit card company for more information.

BRUCAJEYEWEAR.COM USER ACCOUNTS

WHY SHOULD I CREATE A BRUCAJEYEWEAR.COM USER ACCOUNT?

By creating a Brucajeyewear.com user account you’ll be able to check out faster, view your account history, track your orders and more 24/7!

RETURNS

WHAT IS YOUR RETURN POLICY?

Please click here to review our return policy.

LENS QUESTIONS

DOES BRUCAJEYEWEAR.COM OFFER PRESCRIPTION LENSES?

Although our frames can be fitted with prescription lenses, Brucajeyewear.com does not currently offer prescription lens services. Please contact your optician.

WHAT ARE GRADIENT LENSES?

Gradient lenses are typically fully tinted at the top and become gradually clearer towards the bottom. Gradient lenses popular as a fashion statement and because they offer more low-light flexibility than fully tinted sun lenses.

FRAME QUESTIONS

WHAT IS CELLULOSE ACETATE?

Cellulose Acetate is a non-petroleum-based plastic that is made from natural cotton and wood fibers. Among the qualities that make it a truly amazing material from which to make eyewear, cellulose acetate is hypoallergenic, lightweight, strong, flexible, available in a nearly limitless array of transparent and opaque colors, and made from renewable materials.

WHAT DO THE SIZING NUMBERS MEAN?

Eyewear is measured in millimeters and sizing follows the LW/DBL-TL format. The LW/DBL-TL abbreviations are defined as follows: LW = The width of one lens measured at its widest points.
 DBL = The distance between lenses measured at their nearest points. 
TL = The length of the temple measured from the center of the hinge to the temple tip.

WARRANTY

IS BRUCAJ PRODUCT COVERED BY A WARRANTY?

Yes. Please click here for details.

SECURITY

ARE PURCHASES AT BRUCAJEYEWEAR.COM SECURE?

We follow generally accepted industry security standards to protect your information. This website is protected with secure socket layer (SSL) encryption and PA-DSS compliant security. Still, no method of transmission over the Internet, or method of electronic storage, is 100% safe. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

SOCIAL MEDIA

HOW AND WHERE CAN I FOLLOW BRUCAJ EYEWEAR?

BRUCAJ is a community of people who enjoy sharing photos and thoughts about a wide range of topics, from fashion to music and beyond! Actively engaged throughout all major social media platforms, the BRUCAJ community is dynamic, fun and growing every day! Please join our community by clicking on these links or the ones located at the bottom of this website under the header FOLLOW US to follow us on FACEBOOK, INSTAGRAM and LINKEDIN.